These Terms of Service (“Terms”) govern your use of Arovia Care’s website and services. By engaging our services, you agree to these Terms in addition to the conditions outlined in your signed Service Agreement, which takes precedence.

1. Services

• The supports and services to be provided will be detailed in your individual Service Agreement.

• Services are delivered in accordance with the National Disability Insurance Scheme (NDIS) Practice Standards and relevant laws.

2. Fees and Billing

• All fees, billing, and funding arrangements will be set out in your Service Agreement.

• You are responsible for ensuring funding is available and accessible through the NDIS or other sources.

3. Cancellations

• Our cancellation policy is outlined in your Service Agreement.

• Participants are encouraged to provide reasonable notice for cancellations to avoid charges.

4. Feedback and Complaints

• You have the right to provide feedback or lodge complaints at any time.

• Complaints will be handled promptly, fairly, and in accordance with our complaints management policy.

5. Participant Rights and Responsibilities

By engaging our services, you acknowledge your rights to:

• Be treated with dignity and respect

• Receive supports that promote choice, control, and independence

• Privacy and confidentiality of personal information

• Provide feedback or make complaints without fear of reprisal

You also agree to:

• Treat staff and other participants respectfully

• Provide accurate information relevant to your supports

• Work in partnership with us to achieve your support goals

6. Limitation of Liability

To the extent permitted by law, Arovia Care is not liable for any loss, damage, or claim arising from the use of our website or services, except as required under consumer protection laws.

7. Changes to Terms

We may update these Terms from time to time. The most current version will be available on our website. Continued use of our services constitutes acceptance of updated Terms.

8. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and the state or territory in which services are provided.