FAQ
What services does Arovia Care offers?
Arovia Care provides a whole spectrum of NDIS services, including:
- High-intensity personal activities
- Community nursing care
- Supported Independent Living (SIL)
- Daily personal care
- Travel and transport assistance
- Development of life skills
- Household tasks
- Community participation
- Group and centre activities
How long does starting supports require?
Usually supports can start 1–2 weeks after you have finished your onboarding and service contract. Depending on staff availability and your particular demands, urgent or short-term supports could begin sooner.
May I update or modify my supports if my needs vary?
Yes. You can check and modify your supports whenever your objectives or conditions alter. We will assist in updating your service agreement and, if necessary, cooperate with your Support Coordinator or NDIS planner to adjust your plan.
To get services, do I need a Support Coordinator?
A Support Coordinator is not required to use Arovia Care. Direct contact with us is available for participants. Still, should you own one, we will cooperate closely to make sure your support is well-coordinated. Visit NDIS – Support Coordination for additional information.
Why is a service agreement significant? What is one?
Your written agreement with Arovia Care specifies:
- The help you will get
- Costing and payment specifics
- Your responsibilities and rights
- Processes for complaints and feedback
For all parties, it guarantees consistency, transparency, and peace of mind.
How do I submit feedback or file a complaint?
Contact us at enquiries@aroviacare.com.au or call 1300 109 048 to submit a complaint or provide input.
Call the NDIS Quality and Safeguards Commission at 1800 035 544 or visit ndiscommission.gov.au if you are not happy with the result.
What qualifies as "high-intensity daily personal activities"?
These supports call advanced skills, including complicated wound management, catheter care, tracheostomy care, enteral feeding, and other clinical procedures. Trained experts who meet NDIS Practice Standards offer them.
NDIS Commission – High Intensity Supports: Further Knowledge
How do you guarantee the safety and quality of treatment?
Strict quality criteria and training procedures guide us. First help, infection control, and participant safety are all areas of expertise of our staff. Regular audits, inspections, and feedback meetings enable continuing development and participant happiness as well.
Are there NDIS-uncovered services or expenses?
Yes. The NDIS won’t pay for routine living expenses like rent, groceries, or utility bills since these are not disability related. It only addresses what is considered fair and essential to assist you reach your objectives.
Find more at NDIS: Affordable and Necessary Supports.
How do I begin Arovia Care?
Contact us through enquiries@aroviacare.com.au or 1300 109 048.
Your needs will be considered, your NDIS plan will be evaluated, a custom service agreement will be drafted, and the best time to start your supports will be arranged.